Shipping policy

1. Order Processing Time

We know you're excited to get your order!

  • All orders are processed within [X] to [X] business days (excluding weekends and public holidays).

  • You will receive another notification when your order has shipped.

  • Note: During high-volume periods (like Eid or 11.11 sales), processing may take up to [X] additional days.

2. Domestic Shipping Rates & Estimates

We offer various shipping options through our partners (e.g., TCS, Leopards, Trax). | Shipping Method | Estimated Delivery Time | Price | | :--- | :--- | :--- | | Standard Shipping | 3–5 Business Days | [Rs. XXX] | | Express/Overnight | 1–2 Business Days | [Rs. XXX] | | Free Shipping | 3–5 Business Days | Orders over [Rs. XXX] |

Pro Tip: If you offer Cash on Delivery (COD), make sure to mention if there are any additional handling fees or if a confirmation call is required before dispatch.

3. International Shipping

We currently [do / do not] ship outside of Pakistan.

  • If we do: International orders typically take [X] to [X] weeks to arrive.

  • Customs & Duties: Your order may be subject to import duties and taxes once it reaches your country. [Business Name] is not responsible for these charges; they are the responsibility of the customer.

4. How do I check the status of my order?

When your order has shipped, you will receive an email/SMS notification which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become active.

5. Shipping to P.O. Boxes

Some carriers have limitations on P.O. Boxes. We recommend using a physical street address to ensure a smooth delivery.

6. Refunds, Returns, and Exchanges

We accept returns up to [X] days after delivery if the item is unused and in its original condition.

  • Damaged Items: If your order arrives damaged, please email us immediately at [Email Address] with your order number and a photo of the item’s condition.

  • For more details, please see our full [Link to Refund Policy].